RETURN/EXCHANGE POLICY
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PLATINUM BODY HAIR is proud to offer a 7 day EXCHANGE* on all hair items that have not been altered in any kind of way (see below for details), and a 2 day RETURN/EXCHANGE on hair care products. There are NO RETURNS/EXCHANGES on hair care tools. Send an email to info@platinumbodyhair.com to submit for a return or exchange BEFORE shipping your item back to us. A copy of your invoice must be included with your return/exchange to facilitate tracking of your returned product and to expedite your refund. Please note that returns/exchanges for merchandise returned without submitting for a return/exchange will be denied.
* Hair is eligible for EXCHANGE only if:
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As an industry standard, due to hygiene and public safety hair MUST NOT be opened, security seal MUST BE intact and not tampered with in any kind of way. NO EXCEPTIONS.
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Extensions must be in original packaging and not removed from packaging
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Custom colors are FINAL SALE, and are not eligible for exchange or return. We recommend ordering a custom color swatch to see the color in person before placing order for custom colored extensions.
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Tester piece DOES NOT need to be returned.
RETURNS
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Returns are subject to a 20% restocking fee. Restocking fee will be waived if customer chooses a store credit instead of refund. Promotional items must be included with your return for a refund. Any purchase using a promotional code for a FREE PRODUCT must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the free product. Free product MUST NOT be opened or altered in any kind of way. If free product is tampered with in any kind of way, the full price of the
product will be deducted from your final refund.
Shipping is NOT included when returning items for a refund. If returning for store credit or exchange or if the return is a result of our error (you received an incorrect or defective item, etc.), we will cover the shipping costs, unless you choose an upgraded shipping option upon checkout. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us at info@platinumbodyhair.com with your order
number and details about the product you would like to return. We will respond quickly with
instructions for how to return items from your orde
INFORMATION
